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Activision Responds to the Guitar Hero Drum Kit Problems
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Activision Responds to the Guitar Hero Drum Kit Problems

We have a follow up from one of yesterday's stories about reports of faulty drum controllers for Guitar Hero: World Tour.  It appears Activision was listening to the outcry of many angry fans.  They have issued a formal statement about the issue.  Here are some select quotes.

We have learned that certain drum kit controllers manufactured for Guitar Hero World Tour have sensitivity issues.

In the event any consumers do experience problems with their drum kit controllers associated with sensitivity issues, Activision will soon be offering a drum tuning kit that will enable players to fully optimize their drums. Our goal would be to immediately address any hardware issues Guitar Hero World Tour players have with the game.

Activision is fully committed to the highest quality manufacturing standards, and to satisfying every Guitar Hero World Tour fan so they can enjoy the best musical gaming experience ever created.

It would appear that "release now, patch later" even applies to hardware, and not just software, these days.  This "drum tuning kit" sounds like it might fix sensitivity issues, but what about flat out broken units?  I find the language used particularly troubling.  It almost sounds like they might charge for the drum tuning kits!  I surely hope I am wrong.  In any event, I'd have to say Activision dropped the ball here, and didn't learn from the mistakes of its competitors.  You can take a look at the full press release after the break.

 

We have learned that certain drum kit controllers manufactured for Guitar Hero World Tour have sensitivity issues. We believe that these controllers are limited to ones in the earlier manufacturing stages. While we believe that this was an isolated manufacturing issue, we are stepping our efforts to randomly test our drum kit controllers so customers can be assured they work properly. In the event any consumers do experience problems with their drum kit controllers associated with sensitivity issues, Activision will soon be offering a drum tuning kit that will enable players to fully optimize their drums. Our goal would be to immediately address any hardware issues Guitar Hero World Tour players have with the game. Consumers should visit the Activision Publishing customer support website at www.activision.com/support website or call 310 255-2050 in the U.S. where a customer care representative will assist them. Activision is fully committed to the highest quality manufacturing standards, and to satisfying every Guitar Hero World Tour fan so they can enjoy the best musical gaming experience ever created.

Source: Platformnation.com

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